Customer Service Representative

The position includes, but is not limited to, the following essential job duties, responsibilities and requirements: Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner. Greets customers as they enter the area and thanks customers as they leave. Gives assistance and offers suggestions or recommendations to the customer. Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold. Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc. Reports to work on time and follows the dress and appearance code. Facility Condition: Maintains the store facility's condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties. Merchandising: Completes build-to's for ordering/purchasing merchandise. Receives and verifies vendor deliveries. Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly. Places advertising and pricing signage. Sales Controls: Controls merchandise, cash shortages, and other selling expenses. Assists in maintaining proper inventory levels and shift audits. Financial Controls: Keeps accurate cash, sales and inventory control records and accounts for variances. Security Controls: Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal. Administrative: Keeps an accurate record of all shift and timekeeping paperwork. May take inventory of supplies and equipment. Attends job-related meetings. Provides regular and predictable onsite attendance. Performs other duties as assigned.

Responsibilities

Provides prompt excellent customer service in a courteous, friendly and attentive manner; Greets customers as they enter the area and thanks customers as they leave; Gives assistance and offers suggestions or recommendations to the customer; Rings up all sales on cash register properly and accurately; Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions; Maintains the store facility's condition and equipment to Company and/or brand standards by cleaning and performing general housekeeping duties; Completes build-to's for ordering/purchasing merchandise; Receives and verifies vendor deliveries; Maintains adequate stock throughout the store and supplies in counter areas; Places advertising and pricing signage inside or outside the facility; Controls merchandise, cash shortages, and other selling expenses; Assists in maintaining proper inventory levels and shift audits; Keeps accurate cash, sales and inventory control records; Reports all incidents including employee or customer injuries, theft, property damage or improper sanitation or waste disposal; Keeps an accurate record of all shift and timekeeping paperwork; May take inventory of supplies and equipment; Attends job-related meetings; Provides regular and predictable onsite attendance; Performs other duties as assigned

Requirements

Ability to accurately operate a variety of equipment that may include cash registers or scanners; hot or cold or beverage dispensers, and other machines or tools; Ability to work as scheduled including arriving to work on time; Ability to communicate information and ideas so others will understand; Ability to perform essential duties and physical functions described below; Ability to work in the conditions described below; Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors; Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead; Ability to occasionally lift and/or carry up to 50 pounds from ground to waist; Ability to grasp, reach and manipulate objects with hands for entire shift; Ability to push/pull with arms up to a force of 20 pounds; Able to reach overhead for objects; Ability to bend and twist at waist; Ability to communicate orally; Ability to operate a cash register and/or computer keyboard; Ability to stoop, kneel, squat, bend, push, and pull; Ability to work alone; Be exposed to occasional noise; Ability to stand and/or walk for an entire shift; May require climbing a ladder to store and retrieve materials or place and remove signs

Nice to have

High school diploma or GED; Experience in retail sales; Ability to perform the four basic arithmetic operations (add, subtract, multiply and divide)