Customer Service Representative

Responsible for answering phone calls and handling all facets of day-to-day customer service, including but not limited to entering and coordinating orders, invoicing, inventory control and communicating with the sales and operations. Work cross-functionally with other team members at the branch. Monday thru Friday; Starting at $30-32, DOE.

Responsibilities

Receive customer calls and writes orders, provides pricing, product and delivery information utilizing established price books/lists and product information; Coordinate orders with operations and sales as needed; Assist customers with any issues regarding orders; Communicate order information and status to appropriate Account Managers for their customers; Issue vendor debit/credit memos as needed to correct receiving discrepancies; Process all billing and invoicing to customers; Responsible for the receiving, administration and control of the physical inventory, maintaining balances with perpetual inventory; Initiate adjustments in company software as necessary to keep physical inventory in balance with perpetual inventory. Participating in physical inventories; Maintain on-going product knowledge; Perform other work-related duties as assigned by supervisor and be flexible and adaptable to changes that will occur during employment.

Requirements

Building Collaborative Relationships; Innovation / Creativity; Adaptability; Developing Self & Others; Minimum of an associate’s degree from an accredited academic institution or commensurate industry experience, or equivalent combination of education and experience; Demonstrated proficiency in MS Office products (Word, Excel, and PowerPoint) and order/inventory software systems; Demonstrated skills using Excel to maintain spreadsheets, database files/lists and prepare special reports; Strong multi-tasking, analytical thinking and problem-solving skills; Excellent cross-cultural communication, interpersonal, and negotiation skills; Strong communication and interpersonal skills when working with team members and building relationships with vendors/suppliers; Ability to model Capital values and to provide innovative solutions; Ability to drive and be accountable for results in a fast-paced environment; The ability and the desire to travel domestically and internationally; Must be able to lift, carry, push, or pull up to 5 pounds 5% or less of the workday; Must be able stoop, kneel, crouch, or crawl 5% or less of the workday; Must be able to sit and walk or otherwise move around for prolonged periods of time throughout the workday; Must be able to use a keyboard and do manual tasks for prolonged periods of time throughout the workday.