Customer Service Representative

Cornerstone Building Brands is a leading manufacturer of exterior building products for residential and low-rise non-residential buildings in North America. Headquartered in Cary, N.C., we serve residential and commercial customers across the new construction and Repair & Remodel (R&R) markets. Our market-leading portfolio of products spans vinyl windows, vinyl siding, stone veneer, metal roofing, metal wall systems and metal accessories. Cornerstone Building Brands’ broad, multi-channel distribution platform and expansive national footprint includes more than 18,800 team members at manufacturing, distribution and office locations throughout North America. Corporate stewardship and Environmental, Social and Governance (ESG) responsibility are embedded in our culture. We are committed to contributing positively to the communities where we live, work and play. For more information, visit us at http://cornerstonebuildingbrands.com .

The Customer Service Representative (CSR) is a multifaceted position with the overall broad objective of providing assistance and support to Metal Sales internal and external customers resulting in complete customer satisfaction and increased sales by coordinating all requests for information, promotional material, or products with a focus on accuracy and timeliness. Responsible for all aspects of day-to-day customer service to include order entry, problem resolution, customer relationship management, correct invoicing, and sales support as necessary.

Responsibilities

Conducts all aspects of customer service including but not limited to order input, inside sales, invoicing, and resolution of customer disputes.; Produces documents and responds to inquiries both internal and external in a timely manner.; Assists both branch and sister branch personnel with order processing to include timeliness, status, and availability.; Assists with resolution of disputes for both internal and external customers.; Contributes and fosters teamwork within the administrative function.; Responsible for providing pricing as time and ability permits to include quotes for small light gauge jobs where pricing is readily available.; Provides support as needed to outside sales personnel.; Coordinates delivery with shipping and traffic manager as necessary.

Requirements

High school diploma or GED required; 1 + years of Customer service or inside sales experience required; Excellent communication skills and problem solving abilities; Experience with Microsoft Outlook, Excel, and Word required; Knowledge of NetSuite or Oracle operating system preferred; Construction and/or manufacturing knowledge strongly desired; Must be detail oriented and able multi-task in a fast-paced environment