Customer Service Representative

Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we’re growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for a friendly and outgoing office professional for our fast-paced office environment. Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.”

Responsibilities

Lead management and Scheduling – inbound and outbound customer communications while organizing work and managing schedules for Service Professionals; Making Recommendations and Managing Expectations with Customers – communicate with customers to guide them through projects and assist with managing expectations; Create Life-Long Customers – deliver a great experience that wows every customer and follow the Mr. Handyman Way

Requirements

Live within the area; Have 2+ years of experience in an office setting; Solving problems must come easily to you; Complete a background check; Professional communication and phone skills; Be highly organized and detail oriented; Possess excellent customer communication and independent work skills; Deliver solutions; Be a self-starter; Have computer experience with Office and Excel; Culture alignment; Rockstars only; Bought into the vision

Benefits

Competitive pay; Advancement and growth opportunities; Work with a team of Service and Office Professionals that deliver an amazing customer experience every day; The pride that comes with applying your skills in a challenging and varied work environment; The opportunity to wow customers with a best-in-class customer experience and solutions; Flexibility with hours so you can take care of life’s important events; Bonus; And so much more