Customer Service Representative

We are seeking a detail-oriented and personable Customer Service Representative to join our team. This role is pivotal in ensuring excellent customer experiences, with a strong focus on scheduling appointments, managing inquiries, and demonstrating exceptional phone etiquette. The ideal candidate will thrive in both remote and on-site environments, showcasing adaptability, professionalism, and the ability to manage multiple tasks efficiently.

Responsibilities

Answer inbound and outbound calls, emails, and chat inquiries and serve as the first point of contact for current and potential customers providing friendly and professional support, ensuring a high level of customer satisfaction; Coordinate customer appointments and technician schedules, ensuring accuracy and good communication throughout; Respond promptly to voicemail, email, and online inquiries to nurture leads and convert them into scheduled appointments; Check in with customers after services are completed to ensure satisfaction, collect feedback, and address any concerns; Identify customer issues, provide solutions promptly, and escalate complex matters to the appropriate department when necessary; Maintain detailed records of all interactions and update customer information in our CRM software; Work closely with technicians and office staff to ensure seamless communication and outstanding customer service

Requirements

High school diploma or equivalent; At least 1 year of experience in customer service, scheduling, or a related field; Strong verbal and written communication skills; Exceptional phone etiquette with a customer-first mindset; Proficiency in scheduling and CRM software (e.g., Microsoft Outlook, Google Calendar, ServiceTitan); Multitasking and problem-solving abilities in a fast-paced environment; Strong organizational skills and attention to detail; Ability to adapt to remote and in-office environments as needed, demonstrating strong time management skills in both settings; Access to a reliable computer, stable internet connection, and proficiency in using remote work tools (e.g., Zoom, Microsoft Teams); Ability to commute to Kirkland, WA 98033

Nice to have

Additional certifications in customer service or administrative tasks are a plus

Benefits

Paid time off; Paid holidays; Competitive salary; Room for growth; Supportive culture; Meaningful impact