Customer Service Representative

We are seeking a dedicated and adaptable Customer Support Representative to join our team. In this role, you will serve as the first point of contact for our patients/healthcare providers via phone and chat, assisting them with prescription drug inquiries, troubleshooting mail-order issues, and guiding them through basic resolution steps. You will become an expert on our GLP-1 products and functionalities, ensuring patient/healthcare provider satisfaction while maintaining professionalism and empathy at all times.

Responsibilities

Deliver outstanding customer support through clear and effective communication; Provide first-level assistance via phone and chat channels addressing patient/healthcare provider inquiries; Maintain excellent Customer Service Satisfaction Ratings while delivering accurate and effective support; Guide patients/healthcare providers through basic issue resolution procedures; Collaborate with colleagues and management to share insights and improve support processes; Track patient/healthcare provider interactions for first-call resolution and escalating unresolved issues; Communicate technical information clearly and professionally to non-technical users; Perform other related duties as assigned by managers

Requirements

High School diploma or equivalent; Minimum of 6 months experience in customer service via phone, email, or live chat; Ability to thrive in a fast-paced, dynamic environment with frequent changes; Open to working all shifts as needed by the business; Strong communication and interpersonal skills; Empathetic attitude with a positive and professional demeanor; Ability to handle challenging customer interactions calmly and effectively; Detail-oriented with strong organizational skills; Tech-savvy and comfortable using CRM and online support tools; Self-motivated and quick to adapt to new information and procedures; Must be physically willing and able to sit for an 8-hour shift; Must be physically willing and able to type continuously using a keyboard for a full 8-hour shift; Must be physically willing and able to manage multiple chat conversations simultaneously; Must have the mental resilience to handle difficult or upset customers without experiencing anxiety; Must have the ability to thrive in a high-volume, fast-paced call center environment

Nice to have

Healthcare experience; Startup experience

Benefits

Employee benefits (paid time off, 401K, and healthcare); Meditation app; Referral program; Paid training; Continuous support; Growth opportunities