Customer Service Representative (Part Time)

Location
Aldgate, London

About Us  
At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.

Key Responsibilities:
- Working to manage customer interaction queries, issues, questions and complaints.

- Ensuring all interactions are managed in our CRM system and ensuring all communications are noted and updated after each interaction.

- Contacting customers proactively and reactively to help manage their vehicle servicing times prior to due date.

- Building sustainable relationships and engaging customers by going the extra mile.

- Working to meet personal and team qualitative and quantitative targets.

- Follow all compliance measures and provide accurate response both verbally and written.

- Keep accurate record keeping in CRM (Zoho)

- Collaborate with relevant departments to provide a positive solution to the customer.

- Be a team player and add value to the Splend, daily.

- Ability to work weekends as required.

Key Requirements:
- Minimum 1+ years’ experience in a customer service position.

- Be a natural problem solver.

- Have superb communication skills both written and verbal.

- Be tech savvy and quick pick-up new systems with ease.

- Present a cheerful, positive manner and show a willingness to help our customers.

- Strong customer service focus and commitment to excellence.

- Effective time management and organisation skills.

- Experience using Zoho (preferable).

Benefits & Support
💰 Bonus scheme: Opportunity to earn based on your performance 
🏖️ Annual leave: 25 days + bank holidays 
🎂 Day off for your Birthday!  
📖 Dedicated Learning & Development platform    
❤️‍🩹 Private Health Insurance and Monthly Wellness Allowance 
💭 Employee Assistance Program  
 
Our Process 
Intro with our Talent team to understand your background, aspirations, and answer your questions.

Responsibilities

Working to manage customer interaction queries, issues, questions and complaints.; Ensuring all interactions are managed in our CRM system and ensuring all communications are noted and updated after each interaction.; Contacting customers proactively and reactively to help manage their vehicle servicing times prior to due date.; Building sustainable relationships and engaging customers by going the extra mile.; Working to meet personal and team qualitative and quantitative targets.; Follow all compliance measures and provide accurate response both verbally and written.; Keep accurate record keeping in CRM (Zoho); Collaborate with relevant departments to provide a positive solution to the customer.; Be a team player and add value to the Splend, daily.; Ability to work weekends as required.

Requirements

Minimum 1+ years’ experience in a customer service position.; Be a natural problem solver.; Have superb communication skills both written and verbal.; Be tech savvy and quick pick-up new systems with ease.; Present a cheerful, positive manner and show a willingness to help our customers.; Strong customer service focus and commitment to excellence.; Effective time management and organisation skills.; Experience using Zoho (preferable).