Customer Service Representative - Swedish - Larnaca

Responsibilities

Provide high-quality customer support to users via phone, email and live chat;Assist customers with account-related, technical and platform-related inquiries;Support users with password resets, payments and general account management queries;Troubleshoot technical issues and provide clear, solution-oriented guidance;Maintain a professional and customer-focused approach across all interactions;Accurately document customer interactions and relevant case information;Escalate complex or unresolved issues to the appropriate internal teams;Meet defined quality, productivity, customer satisfaction and attendance targets.

Requirements

Native or fluent Swedish speaker;Fluent English;Completed secondary education;Good computer and technology skills;Strong communication and customer interaction skills;Good problem-solving abilities;Ability to multitask and work effectively under pressure;Friendly, reliable and customer-oriented approach;Clean criminal record;Willingness to relocate to and work on-site in Larnaca, Cyprus.

Nice to have

Previous customer service experience

Benefits

Unlimited performance-based bonus linked to KPIs;Full relocation package for candidates moving to Cyprus;International working environment;Training provided;Opportunity to gain experience within a global gaming customer support environment.