Customer Service Specialist (9 Month Contract)

Rotork is a global leader in mission‑critical flow control and instrumentation solutions, serving customers who manage the movement of liquids, gases and powders. Its technologies help organizations improve efficiency, enhance safety, reduce emissions and lower environmental impact. With a strong focus on innovation, Rotork delivers high‑quality, dependable products trusted worldwide.

The company operates across three key end‑market divisions, Oil & Gas, Water & Power, and Chemical, Process & Industrial, allowing it to build close strategic relationships and respond directly to customer needs. With 3,500 employees in 170 countries, Rotork integrates deep customer collaboration with a strong research and development approach to create cutting‑edge automation solutions.

In the role of Inside Sales & Contracts Engineer, you are responsible for accurately translating customer purchase orders into sales orders within the ERP system. You ensure correct and timely order entry and processing, prepare and provide customer quotations, and manage follow-up activities. In addition, you act as a key point of contact for customers, handling a wide range of order-related, commercial, and administrative inquiries.

Responsibilities

Accurately review and translate customer purchase orders into sales orders within the ERP system, ensuring completeness and compliance with commercial terms.; Process sales orders in a timely manner, coordinating with internal teams (engineering, supply chain, production, finance) to resolve discrepancies or clarifications.; Prepare, issue, and track customer quotations in line with pricing policies, contract terms, and delivery commitments.; Act as the primary point of contact for customers regarding order status, pricing, delivery schedules, documentation, and general commercial inquiries.; Manage order changes, amendments, and cancellations, ensuring correct system updates and clear communication with stakeholders.; Proactively follow up on quotations, open orders, and customer requests to support order conversion and customer satisfaction.; Contribute to continuous improvement initiatives by identifying inefficiencies in order management and sales administration processes.

Requirements

Commercial or technical background enabling understanding of product specifications, pricing structures, and contractual terms; Mechanical engineering degree would be a plus; Strong written and verbal communication skills in English required, knowledge of Dutch or German is considered a plus; Technical knowledge of mechanical systems – Valves and/or actuators and gearboxes is a plus; Strong customer service skills; Microsoft office package skills – mainly Word and Excel; Experience with contract management software; Excellent time management and multitasking abilities; Detail-oriented with a strong focus on accuracy; Knowledge of sales processes and contract management; Understanding of basic legal terminology related to contracts; Ability to work independently and as part of a team