Customer Service Specialist

Drive Customer Success and Seamless Order Delivery as a Customer Service Specialist. Are you ready to take the next step in your career? Join us as a Customer Service Specialist, Indonesia and play a key role in supporting the sales of Spare Parts and Field Services within our Packaging and Paper Business Area. In this role, you will be at the center of the customer order journey, ensuring quotations, orders, documentation, and deliveries are handled accurately and efficiently. Working closely with customers, sales teams, logistics, and operations, you will help create a smooth customer experience while supporting sustainable solutions for the packaging and paper industry. If you enjoy coordinating multiple activities, solving challenges, and delivering excellent service, this could be the opportunity for you.

Responsibilities

Manage order handling activities for assigned area and collaborate with sales teams to support customer requirements; Prepare quotations, order acknowledgements, invoices, contracts, service agreements, and other commercial documents within the ERP system; Coordinate with customers, logistics, operations, and sales teams to process orders, track deliveries, resolve enquiries, and ensure timely execution; Verify delivery and payment terms, including L/C and bank guarantee requirements, and follow up on payments and service requests; Monitor order backlog status, maintain accurate documentation, identify opportunities to improve ways of working, and support sales and marketing activities across Indonesia

Requirements

Bachelor's degree in Finance, Project Coordination, Business Administration, or a related field; 2-5+ years of relevant experience in customer service, order management, sales coordination, finance operations, or commercial administration; Solid understanding of order processing, Incoterms, delivery terms, and payment terms, including L/C and bank guarantees; Proficiency in MS Office and business systems, with experience using ERP platforms and CRM tools such as Salesforce; Strong written and spoken English communication skills; Alignment with Valmet's Leadership Principles (accountability, courage, trust, collaboration)

Benefits

Opportunities for learning, growth, and professional development; Support for work-life balance through local benefits and flexible working arrangements; International and supportive work environment; Collaborative environment