Customer Service Specialist with German

Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets, making the candidate’s recruitment journey smoother and more enjoyable. We are offering a great work experience, onsite, in Sofia, for a role as a Solutions Consultant with German and English.

Responsibilities

Respond to all customer inquiries within given timescales, efficiently and effectively, and to develop and maintain a full technical knowledge and troubleshooting skills; Recognize when a problem or query should be transferred to another department or a more senior member of staff; Deal with all correspondence as requested/required; Logging of all calls accurately and in line with procedure; Responsible for maintaining and updating all administration; Provide support to customers, ensuring clear communication where required; Show strong listening and comprehension skills to accurately understand consumer concerns; Communicate clearly and professionally, both verbally and in writing, in line with brand tone; Exhibit close attention to detail when documenting cases and following processes; Be comfortable navigating multiple systems to research information and resolve cases efficiently; Manage workload effectively while meeting quality, productivity, and compliance KPIs; Adapt quickly to policy changes and new campaign launches

Requirements

Minimum C1 German; Previous experience in customer service, consumer care, and contact center; Good command of MS Office (Excel, Outlook); Good organizational skills; A minimum typing speed of 20 wpm; Excellent communication skills and the ability to remain calm in all situations; Ability to work on own initiative and under pressure to achieve deadlines

Nice to have

Experience handling complaints, escalations, or sensitive consumer cases is an advantage

Benefits

Work in our office in Sofia; Competitive remuneration scheme; Standard working schedule; Social package including: additional healthcare insurance, gift vouchers, sports card discounts; To participate in company initiatives – charity activities, team building, sports events, internal competitions; Opportunities for a long-term professional career; Entitlement to company internal training and development according to global standards