Customer Service - Supply Order Support Specialist - New Berlin, WI

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

POSITION SUMMARY

This position supports the incoming customer order inquiries. They will have the responsibility of answering and directing the needs of our customers orders. This support will cover topics ranging from confirmations, tracking status, to returns requests. They will work closely with internal stakeholders to ensure our customers inquiries are met with quick and accurate replies. Individuals with a strong knowledge of our processes and a natural ability to communicate in all situations will succeed in this role.

EDUCATION & EXPERIENCE

· Bachelor's degree and/or a minimum of 3 years of relevant work experience in a customer service driven environment.

Responsibilities

Ensure the best possible customer service through professional customer interaction throughout various scenarios.; Work in a team environment to monitor and manage the central box for incoming inquiries; Be able to communicate across multiple departments to deliver a solution to the customer; Manage customer complaints and execute appropriate customer service measures; Other duties as assigned

Requirements

Positive attitude and true willingness to help our customers; Proven strong leadership, communication, and personnel management skills; Excellent organizational and problem-solving skills; Good verbal and written communication skills; Knowledge of SAP or equivalent business systems