Customer Service/Warehouse Staff (CRL)

The Customer Service & Warehouse Staff supports customers in the Will Call department while performing key warehouse duties that ensure accurate and timely order fulfillment. This role requires strong communication, attention to detail, and the ability to work efficiently in a fast-paced environment.

Responsibilities

Assist customers in person and over the phone with order inquiries and product information; Accurately process over-the-counter, phoned, faxed and e-mailed orders in a timely manner; Receive and process payments of Will Call customers as well as over the phone; Build strong customer relationships through clear, professional communication; Pull, inspect, and pack orders according to quality standards; Verify accuracy of orders, label boxes/pallets, and rebox items as necessary; Restock products safely and maintain clean work areas; Report stock discrepancies and participate in annual inventory

Requirements

Strong written and verbal communication skills; Ability to multitask, stay organized, and work in a fast-paced environment; Basic computer and simple math skills; Ability to stand, lift, and carry materials for extended periods; Must be able to lift up to 40 pounds

Nice to have

High school diploma or equivalent (preferred); 1 year of customer service or office support experience (preferred); Warehouse or order-pulling experience is a plus

Benefits

Industry competitive benefits at the lowest cost to the employee; Work-life balance with PTO and holidays, including floating holidays; Pay-for-performance culture with potential for annual raises and bonuses; Training