Customer Services and Sales Rockstar!

Are you ready to dive into a dynamic sales and customer service role? At Goldfish Swim School, we're seeking enthusiastic individuals to join our team as Customer and Sales Representatives. As a frontline response team member, you'll be instrumental in connecting with customers, driving sales through customer engagement across many channels, and achieving exciting monthly targets. Joining our team means more than just a job—it's a chance to thrive in a supportive environment where your efforts are recognized and rewarded. Picture yourself as the voice of our company, engaging customers with persuasive pitches and delivering top-notch service. And yes, there are perks! Enjoy incentives like bonuses, team celebrations, and opportunities for professional growth.

Responsibilities

Assist in developing customer leads through digital marketing, in-school experiences, marketing events and referral programs; Interact and engage with customers through multiple channels: Email, Text, Voice Mail, Phone Call, and In-Person; Present and promote services clearly using effective sales techniques; Track sales and marketing KPIs, focusing on improving conversion rates and customer experience; Build rapport with customers to understand their needs and identify sales opportunities; Answer questions about Goldfish Swim School and our Science of Swimplay approach; Answer questions about the company and provide excellent customer service; Enter and update customer information in the database accurately; Meet or exceed monthly sales targets and performance metrics; Collaborate with team members and other departments to ensure customer satisfaction

Requirements

Proven experience in strong customer service-focused organizations; Prior experience in sales, digital media, telemarketing, and event marketing; Strong communication and interpersonal skills, must be able to write professionally clearly and concisely; Ability to effectively manage time and prioritize tasks to meet targets; Persuasive and goal-oriented with a focus on customer satisfaction; Proficient in using CRM software, texting software, customer billing and other customer interaction tools; A college education is required

Nice to have

Certification in sales or marketing

Benefits

401(k) matching; Opportunity for advancement; Paid time off; Bonus based on performance; Company parties; Employee discounts; Flexible schedule; Free uniforms; Health insurance; Parental leave; Paid training; Opportunities for promotions and growth; Flexible hours, even just one shift per week; No late nights, with afternoon shifts ending at 8 pm; Increased social opportunities for networking and fun; Team celebrations; Healthcare available to employees working more than 20 hours per week and meeting age requirements