Customer Solution Architect

At Teradata, we believe that people thrive when empowered with better information. Teradata Autonomous Knowledge Platform activates enterprise intelligence by unifying data, knowledge and business context to achieve tangible outcomes. The Customer Solution Architect (CSA) is a strategic, customer-facing technical leader responsible for retaining and expanding Teradata ecosystems through technical engagement, advocacy, and opportunity progression. The CSA blends deep technical acumen in data architecture, analytics, AI, and cloud platforms with strong customer relationship skills to influence adoption, showcase value, and drive innovation. As a trusted advisor, the CSA proactively engages customers to understand their business and technical landscapes, mitigate risks, and uncover growth opportunities. The role supports both pre- and post-sales motions, with a strong emphasis on maximizing platform utilization, identifying technical differentiators, and advancing ARR through technical progression.

Responsibilities

Retaining and expanding Teradata ecosystems through technical engagement, advocacy, and opportunity progression; Establishing and maintaining trusted relationships across customer organizations from technical leads to executive sponsors; Acting as a prescriptive advisor, enabling early-warning systems and remediation plans to maintain or improve account health; Relaying customer feedback, technical blockers, and solution gaps internally to influence product direction and ensure timely responses; Demonstrating value realization of Teradata solutions through ongoing customer engagement and success planning; Championing adoption by highlighting Teradata’s technical differentiators and underutilized capabilities; Educating customers on emerging trends, industry benchmarks, and new Teradata capabilities through technical briefings, innovation days, and workshops; Developing and delivering reusable technical collateral, POVs, and hands-on engagements tailored to customer needs; Collaborating with customers to identify net-new use cases and align the Teradata platform with long-term strategies; Leading technical discovery, solution design, and scoping to advance identified growth opportunities that lead to an increase in ARR; Creating and maintaining a “Technical Vision for Success” specific to each account, mapping current-state and future-state architectures; Securing entitlements, validating platform readiness, and aligning cloud provisioning (e.g., SITEIDs, VPC, network requirements); Supporting quoting, ordering, proposal development, and stakeholder communication across internal teams and the customer; Executing high-value, cost-effective sales motions such as demos, benchmarks, and PoCs to de-risk opportunity progression; Developing trusted technical leadership through thought leadership, proactive ownership, and field-proven credibility; Influencing customer architecture strategy to include Teradata Cloud through modern data and analytics blueprints; Aligning technical execution with account team strategy and customer success goals, ensuring long-term platform expansion; Remaining continuously educated on Teradata’s full portfolio and adjacent technologies to guide complex customer conversations

Requirements

Possess a keen interest and understanding of developments in data and analytic solutions including emerging AI/ML trends; Experience in promoting analytic solutions for large enterprises in either a pre-sales or delivery role; Must have experience with Cloud technologies such as AWS, Azure and Google Cloud; Must have knowledge of the competitive landscape and an understanding of Teradata’s differentiators; A clear, confident and persuasive communicator who can craft, summarize and deliver messaging for various groups of users, influencers and stakeholders; Demonstrate ability to understand customer’s needs and provide thought leadership to influence and build trust at multiple levels; Demonstrate excellent organizational and people skills; Have a degree level qualification or relevant experience in computer science, software engineering, mathematics, management information systems or a related discipline; Excellent verbal and written communication skills in English and French; Possess the ability to multi-task and manage competing priorities across multiple customers; Possess strong analytical and problem-solving skills

Benefits

People-first culture; flexible work model; focus on well-being; inclusive environment