Customer Success Manager - AI Platform

At Podium, we're transforming how local businesses grow and our customers are at the heart of everything we do. As a Customer Success Manager for our Auto vertical, you'll be the trusted partner our largest clients rely on. From seamless onboarding to long-term growth, you'll own the full customer journey and make a measurable impact on retention, adoption, and satisfaction.

Responsibilities

Lead multi-location onboarding, delivering training that gets customers fully connected and confident in Podium's platform from day one; Own a strategic portfolio of accounts, proactively managing health scores, identifying risk, and maximising product adoption; Build deep, multi-stakeholder relationships that uncover real customer needs and deliver value-based solutions that stick; Drive onboarding cohorts to hit key milestones within defined timeframes, keeping momentum and accountability high; Partner closely with Sales, Product, Marketing, and Finance to ensure complete transparency and a seamless customer experience; Become a true product expert, guiding customers through setup and configuration to unlock meaningful outcomes

Requirements

3+ years in Customer Experience, Customer Success or Account/Relationship Management with a proven track record managing portfolios, onboarding and driving retention; Experience identifying at-risk accounts, activating disengaged clients, and turning product adoption into a growth lever; The ability to adapt quickly in a fast-evolving environment. You don't just handle change, you lean into it; Exceptional communication and presentation skills that build trust at every level; A consultative mindset. You ask the right questions and craft solutions that actually solve the problem

Benefits

$650/month Benefits & Wellbeing allowance; Real growth and transparent career development opportunities; Queen & Collins CBD office with end-of-trip facilities and bike storage; Free snacks and drinks always stocked; Equal opportunity employer; A unique product that makes an actual impact on the local businesses you love and support