Customer Success Manager - China

We are looking for a Customer Success Manager based in China who will be responsible for developing long-term relationships with our customers. Looking for a reliable, analytical, hard-working individual to join our Customer Success Team, working with both our internal teams as well as clients. Our ideal candidate is a good communicator, excellent listener, self-motivated, a natural problem solver, and a great multi-tasker who is able to work in a fast-paced, dynamic environment. Our ideal candidate will also have experience developing B2B relationships across functional areas as well as a background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals.

Responsibilities

Provide voice of customer feedback to internal DLOCAL teams; Develop effective long-term key customer relationships; Collaborate with customers to better understand their goals and ambitions; Prioritize discovery of customer strategic needs, initiatives, and deployment opportunities to develop and align prioritized project plans for assigned accounts with identified milestones and goals; Develop Customer Success methodologies and own team initiatives that improve productivity; Interact and work together with the different areas of the company

Requirements

Customer Success experience (B2B preferred); Advanced Excel Skills; Excellent written and verbal communication; Excellent interpersonal and communication skills; Fluent written and verbal English; Ability to travel; Team spirit; Proactive behavior

Nice to have

Experience in payments; B2B experience

Benefits

Flexibility in how you work; Fintech industry; Referral bonus program; Work From Anywhere: Team members can work while traveling for up to 3 months every year