Customer Success Manager, Enterprise

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. As an Enterprise Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem, and being a critical thinker will have you shining and growing every day at Impact.

Responsibilities

Delivering world-class support to our top clients; Maintaining a balanced proactive/reactive relationship with your assigned accounts; Account monitoring, regular check-ins, and relationship building; Training, product support, and appropriate delegation when technical issues and feature requests arise

Requirements

3+ years of customer success/relationship experience, preferably B2B; Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus); Experience with Affiliate and performance marketing; Strong understanding of the digital marketing ecosystem (Affiliate & Partnerships a Plus); Consistent track record of providing stellar support to customers; Embraces teamwork and cross-team collaboration; Healthy dose of initiative and the ability to remain flexible; Detail-oriented and able to efficiently prioritize tasks; Be a critical thinker and an inventive problem-solver; Professional communication skills; Enthusiastic teammate; Great conflict resolution skills; Excellent time management skills

Nice to have

B2B experience preferred; Business, Marketing, or related field degree a plus; Affiliate & Partnerships knowledge a plus

Benefits

Medical, Dental, and Vision insurance; Office-only catered lunch every Thursday, healthy snack bar, and great coffee; Flexible spending accounts and 401(k); Responsible PTO policy; Mental health and wellness benefit with up to 12 fully covered therapy/coaching sessions per year and additional dependent coverage; Monthly gym reimbursement; Restricted Stock Units (RSUs) with 3-year vesting schedule; Free Coursera subscription and PXA courses; Parental leave: 26 weeks fully paid for primary caregiver and 13 weeks fully paid for secondary caregiver; Technology stipend for home office setup and monthly internet allowance; 25% Variable Commission Plan ($20,000-$23,750)