Customer Success Manager

As a Customer Success manager you are the primary architect of our customers' success. This is a high-visibility role where you will act as a trusted advisor to senior stakeholders, ensuring CyberVadis becomes an indispensable part of their security strategy. You will own the entire post-sales relationship—from strategic onboarding and program expansion to commercial renewals.

Responsibilities

Architect Success: Guide customers in implementing and maturing their TPCRM programs throughout the lifecycle; Business Integration: Partner with clients to ensure CyberVadis is integrated into internal processes and toolsets; Expert Advice: Act as a consultant beyond tool training; C-Suite Engagement: Build partnerships with Project Managers, Decision Makers, and Executive Sponsors; Voice of the Customer: Act as main point of contact providing proactive strategic support and reactive project management; Build Advocacy: Turn customers into brand ambassadors; Strategic Planning: Develop and maintain Account Plans and Customer Program Plans; Commercial Lifecycle: Lead contract renewals and identify upsell opportunities; Value Realization: Ensure customers maximize the utility of the CyberVadis solution; Operational Rigor: Monitor customer operations to meet operational KPIs; Performance Tracking: Monitor account health and ensure measurable ROI; Product Roadmap: Liaise between customer and internal teams; Project Leadership: Lead or support internal customer-focused projects; Team Culture: Contribute to a positive atmosphere through peer-coaching and best practices

Requirements

5+ years in Account Management, Customer Success, or Management Consulting, ideally within a high-growth SaaS or tech environment; Native or professional fluency in German and English; Proven track record of developing complex Account Plans and navigating multi-stakeholder enterprise environments; Data-fluent, able to translate complex datasets into compelling stories via Excel and PowerPoint; Comfortable with Salesforce, modern Project Management tools, and Google/MS Office suites; Self-driven, thrives in fast-paced environments, with agility to pivot as the industry evolves

Nice to have

French is a significant advantage

Benefits

International Culture: Join a truly multicultural team based in France with a global reach and a flat hierarchy; Career Growth: As we scale, you scale, with peer-coaching and continuous professional development; Flexibility: We value results over seat time, offering a modern, hybrid work environment