Customer Success Manager

Our hiring partner's Transparency business is exploding, and every new client deserves an experience that makes them a fan for life. You'll be the first dedicated Client Success Manager for their Transparency Suite — the human who owns the relationship from the moment a brand signs. You'll onboard them, keep them close, roll out every new product they ship, and make sure they never have a reason to leave. This is a high-touch, high-trust role: when an Account Executive closes a Transparency client, they'll hand the relationship to you, and you'll run with it.

Responsibilities

Deliver an 11-star onboarding experience; Keep every relationship warm and churn risk low; Own the software migration; Roll out the full Transparency Suite to existing accounts; Be the voice of the customer to Product; Run the numbers and report them weekly; Spot the testing opportunity and pass the ball; Automate the grunt work, then build your own team.

Requirements

Worked directly with customers before, preferably in customer success, account management, or hands-on customer service; Charisma, on camera and in writing, with ability to build rapport fast and read a room on a video call; Fanatic, borderline-obsessive attention to detail; Startup DNA and total ownership, no ego, no 9-to-5 mentality; AI-native and builds own tools, comfortable building workflows and automations in Claude / Claude Cowork; Relentless over email and Slack, responsive and clear; Married to the mission of making the food system more transparent and able to sell that 'why'; Strong written and spoken English for daily collaboration with a US-based team.

Nice to have

Prior account management or customer success experience in B2B SaaS; Experience with Shopify or D2C brands; Some design sense, enough taste to prompt AI into client-ready assets and know when something looks off; Experience being the first or early CS hire somewhere, building process from scratch; Include the word sunlight somewhere in your Loom video to prove you read this; Comfort with CRM and support tooling (HubSpot, Pylon, Slack, Superhuman).