Customer Success Manager

As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem, and being a critical thinker will have you shining and growing every day at Impact.

Responsibilities

Delivering world-class support to our top clients; Maintain a balanced proactive/reactive relationship with your assigned accounts; Dedicated duties include account monitoring, regular check-ins, and relationship building; Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise

Requirements

3+ experience in affiliate marketing; Bachelor's Degree or equivalent experience; Consistent track record of providing stellar support to customers; Embraces teamwork and cross-team collaboration; Strong understanding of the digital marketing ecosystem; A healthy dose of initiative and the ability to remain flexible; Detail-oriented and able to efficiently prioritize tasks; Be a critical thinker and an inventive problem-solver; Professional communication skills; Enthusiastic teammate; Great conflict resolution skills; Excellent time management skills

Nice to have

Business, Marketing, or related field a plus; Affiliate & Partnerships a Plus

Benefits

Medical, Dental, and Vision insurance; Office-only catered lunch every Thursday, a healthy snack bar, and great coffee; Flexible spending accounts and 401(k); Responsible PTO; Mental health and wellness benefit with up to 12 fully covered therapy/coaching sessions per year; Monthly gym reimbursement; Restricted Stock Units (RSUs); Free Coursera subscription and PXA courses; Parental leave (26 weeks fully paid for primary caregiver, 13 weeks for secondary caregiver); Technology stipend for home office and monthly internet allowance; Variable Commission Plan ($20,000-$23,750)