Customer Success Manager

We are seeking a skilled and motivated Customer Success Manager to join our dynamic team and help drive customer satisfaction and business growth.

Responsibilities

Lead end-to-end onboarding, including 10DLC approval and number provisioning; Host customer meetings and training; Provide ongoing support to maximize product adoption and respond promptly to inquiries; Drive revenue and retention through proactive outreach; Handle billing and payment issues; Perform regular account health checks and nurture engagement; Monitor messaging for compliance issues; Issue warnings and escalate complaints; Verify suspicious accounts; Manage offboarding of non-compliant or fraudulent accounts with thorough documentation; Conduct quarterly outreach with personalized QBRs; Maintain strategic relationships with premium accounts; Develop growth strategies and identify expansion opportunities

Requirements

Detail-oriented professional; Strong communication skills; Experience in customer success or telecommunications; Ability to manage complex accounts; Ability to collaborate cross-functionally; Ability to deliver excellent customer experiences; Autonomy in daily operations and strategic initiatives

Benefits

Hybrid working; Generous paid leave (20 days PTO); 401K; Medical and dental coverage; Enhance family leave; Birthday day off; Mental Health Support through our Wellbeing partner, Calm; Wellbeing leave and a Mental Health First Aider program; Giving back days to help support causes close to your heart; Unlimited professional & personal learning; Total Rewards including retirement planning, healthcare and life assurance; Epic team socials