Customer Success Manager

Check Point’s mission is to provide industry-leading security solutions that redefine the security landscape. We achieve our mission by constantly developing innovative and cutting-edge technology solutions focused on real customer needs, while challenging ourselves to grow and excel.

We are looking for our next Technical Customer Success Manager to be a trusted advisor to our customers in their post-sale journey with Check Point. In this key role, you will be the chief advocate for our strategic customers across a variety of industries, proactively engaging, influencing, contributing to sales, and addressing issues to ensure long term customer relationship and retention.

Responsibilities

Accelerate the customer’s value realization of Check Point’s products & services; Providing top-notch Customer Advocacy – Understand the customer’s technical and strategic requirements and liaise with other departments (Products, Engineering, Support) to fulfill those requirements; Develop and nurture relationships with key customer decision makers (Exec and Engineering); Establish and execute upon clear retention goals and process milestones; Assist and track customers with their ongoing adoption (deployment and usage) of Check Point’s products and services; Identify new opportunities to upsell/cross-sell services and promoting value through customer experience; Work with implementation partners on strategic accounts and opportunities; Lead customer-facing account management strategy and planning sessions (QBRs, cadence calls, etc.); Detailed understanding of the different contracts to ensure agreement fulfillment; Crisis management

Requirements

A customer-first approach; 5+ years of relevant experience in the Cyber/IT industry in roles of Customer success/Pre-Sales/Professional Services/Sales/Technical Services; Familiarity with TCP/IP protocols; Fluent English and excellent communication skills and ability to foster positive business relationships; Strong technical skills and orientation; Experience analyzing and optimizing the existing processes in the Customer Success department; Highly organized and able to multi-task; Self-driven and proactive nature; Patient and active listener; Ability to work independently in a high-velocity environment; Willingness to travel abroad from time to time