Customer Support Manager

Catch Vibe Voice is a dynamic and forward-thinking company built around strong communication, organization, and meaningful professional connections. We believe that exceptional results begin with a team that is collaborative, dependable, and committed to excellence.

Catch Vibe Voice is seeking a motivated and organized Customer Support Manager to help lead our customer support operations in Cincinnati, OH.

In this role, you will be responsible for supporting day-to-day customer service activities, helping maintain high service standards, assisting team members, and ensuring customer concerns are handled professionally and efficiently.

The ideal candidate is a confident communicator, an effective problem-solver, and someone who enjoys creating positive experiences for both customers and team members.

Responsibilities

Oversee daily customer support operations and help maintain consistent service standards.; Support and guide customer service team members in handling inquiries and resolving concerns.; Ensure customer issues are addressed professionally, accurately, and in a timely manner.; Monitor workflow and identify opportunities to improve customer service processes.; Help establish clear communication and service expectations within the team.; Handle escalated customer situations with professionalism and sound judgment.; Collaborate with other departments to resolve customer-related matters.; Maintain accurate records and documentation related to customer interactions and support activities.; Encourage a positive, organized, and customer-focused work environment.; Assist with team development, training, and performance improvement initiatives.

Requirements

Strong verbal and written communication skills.; Excellent interpersonal and customer service abilities.; Strong organizational and time-management skills.; Ability to lead, support, and motivate a team.; Professional approach to problem-solving and conflict resolution.; Ability to manage multiple priorities in a fast-paced environment.; Strong attention to detail and commitment to quality.; Comfortable working independently as well as collaboratively.; Positive attitude and willingness to learn and grow.