Customer Support Officer

You’ll be the first point of contact for our customers - the voice that reassures, guides and gets things moving. From booking appointments to resolving queries and navigating tricky moments, you’ll help ensure every interaction ends on a positive note. You’ll work across multiple sites, using telephony and CRM systems with confidence and care.

Responsibilities

Acting as first point of contact for customers; Booking appointments and resolving queries; Navigating tricky moments to ensure positive interactions; Working across multiple sites using telephony and CRM systems; Understanding customer needs and scheduling appointments with care; Processing information accurately; Learning quickly; Meeting objectives; Staying composed under pressure; Adapting to change; Upholding our values

Requirements

Customer de-escalation experience; CRM confidence; Fast-paced background; KPI experience; Strong people skills; Problem-solving ability; Team mindset; Attention to detail

Nice to have

Background in retail, hospitality or customer service; Resilience; Ability to think on your feet

Benefits

Genuine work-life balance (no weekends); Option to purchase additional leave; Discounted health insurance; Car leasing packages; Paid parental leave; Service recognition; Opportunities to explore different APM Group Human Services brands and grow your career