Customer Support Specialist, International

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating.

Responsibilities

Own the front-line experience for Admins and EOR employees across phone, email, and chat, providing expert guidance on international payroll, benefits, and platform navigation; Partner with International Consultants to navigate complex compliance and HR issues, ensuring customers receive holistic, accurate, and high-touch support; Serve as the product expert for the Justworks international offering, guiding customers through the platform and ensuring they maximize its value; Collaborate cross-functionally with Product, Operations, and Legal to streamline workflows and bridge the gap between customer needs and internal processes; Build the foundational knowledge base by creating the initial documentation, FAQs, and standard operating procedures that will serve as the blueprint for the team’s growth; Drive AI & Efficiency initiatives by identifying and implementing automation opportunities to improve support speed and accuracy; Close the feedback loop by relaying customer insights to Product and Operations teams, directly influencing the international product roadmap

Requirements

4+ years experience in a customer-facing role; Proven track record of building new functions or workflows and automating processes for scale; Excellent communication, problem-solving, and consultative skills; Native or close to native English fluency (written and verbal); Experience working with US-based customers and stakeholders; A proactive approach to learning and a track record of using new tools (AI, automation, or knowledge systems) to work more efficiently; Ability to work independently as an individual contributor while keeping internal teams updated on customer trends

Nice to have

Experience in the EOR space; Expert-level proficiency with Zendesk, JIRA, or AI-integrated support tools; Experience at a high-growth SaaS company; Experience with leading others in a team-lead or manager capacity

Benefits

welcoming and casual environment; great benefits; wellness program offerings; company retreats; ability to interact with and learn from leaders in the startup community