Customer Support Specialist

Skillbridge Academy is a growing organization focused on professional development, career advancement, and creating meaningful opportunities for individuals looking to strengthen their skills and reach their potential.

We believe strong communication and lasting relationships are essential to building a successful organization. Our team values professionalism, collaboration, initiative, and continuous growth.

We are currently looking for a motivated and personable Public Relations Assistant to join our team in College Station, TX.

As a Customer Support Specialist, you will serve as an important point of contact for customers, helping answer questions, resolve concerns, and provide clear and professional guidance. This role is ideal for someone who enjoys helping others, communicates effectively, and thrives in a collaborative environment.

Strong verbal and written communication skills

Responsibilities

Respond to customer inquiries in a professional and timely manner; Provide accurate information regarding services, processes, and general questions; Assist customers with resolving concerns and finding appropriate solutions; Maintain clear and organized records of customer interactions; Follow internal procedures and service standards; Collaborate with team members to resolve more complex customer needs; Identify recurring customer concerns and communicate them internally; Maintain a positive and professional customer experience

Requirements

Excellent interpersonal and customer service abilities; Strong problem-solving and organizational skills; Ability to remain professional and composed in different customer situations; Comfortable working with computers and learning new systems; Ability to manage multiple tasks and priorities effectively; Reliable, detail-oriented, and team-focused mindset