Customs Brokerage Agent

Scope of Position: To ensure the proper and timely clearance and release of consignments, while providing an exceptional customer service within the Customs Brokerage department. Also required are excellent oral and written communication skills and a proven history of providing exceptional customer service at all levels. Attention to detail is essential to be successful within this role. Our work environment is team oriented and very fast paced; therefore, a strong candidate must have excellent interpersonal, organizational & time management skills in addition to the professional attitude that exemplifies the Expeditors culture.

Responsibilities

Receive documents; Prepare customs entries in Customsware or other customs software; Understand the elements of the Import & export customs SOP; Ensure accurate and timely data entry into operating systems; Ensure timely customs clearance of shipments; Monitor customs clearances and communicate with customers; Scrutinize documents and other information sources to ensure sufficient information is available to prepare a customs declaration in accordance with customs regulations; Adhere, where applicable, to non-customs regulations (SPS shipments, licensing requirements, prohibitions and restrictions); Adhere to the clearing instructions provided by the customer; Verify that documentation covers the shipment being customs cleared; Identify missing or incorrect information on commercial invoices; Apply customer instructions regarding HTS classification, customs value determination, origin of goods, and preferential rates of duty or treatment; Record all communications with customs in the relevant shipment file; Identify and implement improvement opportunities via company tools; Work with Customs Compliance Management and Customs Brokerage management to ensure compliance with regulations, company policies and standards

Requirements

Excellent oral and written communication skills; Proven history of providing exceptional customer service at all levels; Attention to detail; Excellent interpersonal, organizational and time management skills; Positive and willing to help attitude; Effective interpersonal skills, including proven abilities to listen, comprehend, and communicate clearly and concisely; Pro-active, strong organisational skills; Good computer skills (Excel, Word, PowerPoint)

Benefits

Private Medical Insurance; Pension Scheme; Life Assurance; Bike to work scheme; Employee Stock Purchase Plan