D365 Finance Process Owner (8 month contract)

The D365 Finance Process Owner/Superuser plays a pivotal role in supporting the successful implementation of new systems (D365) and processes across their site and regional wave. Acting as a key liaison between project teams and colleagues, the Finance Superuser champions change, provides hands-on support during deployment, and ensures smooth adoption of new ways of working.

Day-to-day responsibilities include engaging in business readiness activities, system testing, delivering training, offering post-implementation support, and maintaining clear communication with stakeholders. This role requires a proactive mindset, strong functional knowledge, and a commitment to continuous improvement.

The DRIVE Finance Superuser is responsible for supporting the delivery of D365 into the entity through all phases of the DRIVE implementation; Business Readiness, Solution Deployment, Early Life Support and ongoing post-implementation support.

Commitment & Flexibility

- Willingness to be on-site full-time during critical phases and to travel outside standard hours when required.

Functional Expertise

- Strong understanding of financial operations, with proven performance and support from line management.

Process Improvement Mindset

- Proactive in identifying and implementing more efficient and effective ways of working.

Organisational Skills

- Able to manage multiple priorities simultaneously and remain calm under pressure.

#HP

#Li-Hybrid

Responsibilities

Act as a change champion, guiding colleagues through transitions and embedding new systems and ways of working.; Break down resistance to change and foster a culture of continuous learning and curiosity.; Deliver training and support to ensure smooth adoption of new processes.; Represent the needs of teams, customers, and end-users, ensuring their voices are heard throughout the change process.; Highlight productivity impacts and uphold operational standards.; Provide additional support during peak periods or critical project phases.; Engage early in system design and testing to build deep technical knowledge.; Become a subject matter expert in the tools and systems being implemented.; Support colleagues by sharing expertise and contributing throughout the project lifecycle.; Provide timely and transparent updates to all stakeholders.; Ensure leadership remains informed of on-the-ground realities and progress.; Communicate clearly and confidently across all levels of the organisation.; Assist in planning and coordinating deployments, ensuring alignment with project goals and principles.; Collaborate with cross-functional teams to deliver successful outcomes.; Remain engaged after go-live to monitor adoption and provide ongoing support.; Deliver ad-hoc training and contribute to continuous improvement initiatives.

Requirements

Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels.