Data Centre Technician

As a Data Centre Technician, you will support the Hyperscale Facility Management team in the day-to-day operation of the data centre, delivering high-quality electrical and mechanical maintenance while maintaining a strong focus on safety, uptime, and customer service. Working within a 24/7 operational environment, you will play a key role in ensuring all critical infrastructure systems are maintained to the highest standards and perform reliably.

Responsibilities

Assess and manage risks across OH&S, security, and critical facility systems, ensuring operations remain within the approved NEXTDC risk profile; Apply the NEXTDC Risk Management Framework to identify, analyse, and mitigate risks, feeding insights back to Engineering to improve design and operations; Ensure best-practice installation of customer infrastructure, including power monitoring, rack security, and environmental controls; Monitor and diagnose system performance via BMS and related platforms, performing fault finding to minimise MTTR; Support continuous improvement of data hall monitoring (temperature, humidity, alarms, power) alongside Facility Management; Follow all established frameworks, policies, and procedures for safe and compliant facility operations; Promote and support training to ensure compliance with relevant OH&S legislation and operational standards; Maintain strong working knowledge of critical systems to act as a technical point of reference; Assist with customer equipment handling, deliveries, and assembly as required; Produce operational reports with recommendations to improve performance and reliability; Participate in team activities and ongoing professional development; Engage in regular development discussions aligned with company competency frameworks; Participate in a rotating on-call roster to support 24/7 operations; Support additional tasks as directed by the Facility or Services Manager

Requirements

Strong customer service and interpersonal skills, with the ability to manage stakeholder expectations; Clear written and verbal communication, with the ability to explain technical concepts effectively; Strong planning, organisational, and problem-solving skills; Solid understanding of data centre operations, including rack management, IT installations, cooling, and power systems; Willingness to build expertise in high-density power and advanced cooling technologies; Proficient in Microsoft Office; Working knowledge of ITIL principles; 3–5 years’ experience in a similar role within a data centre or colocation environment (supporting ~2.5MW+ critical IT load in a Tier III or equivalent facility); Australian Citizenship required to obtain and maintain the necessary security clearance for the role; Recognised trade qualifications and hands-on experience in Electrical or another relevant trade. Applicants with transferable skills from related trades are encouraged to apply; Proven ability to mentor and support the development of junior team members

Nice to have

Exposure to BMS and other service platforms (desirable); Relevant electrical, mechanical or related trade qualifications (desirable)

Benefits

Be part of a fast-growing, future-focused technology company; Play a key role in supporting AI and digital infrastructure in Australia; Thrive in a collaborative, inclusive, and values-driven culture; Access career development and progression opportunities as we expand