Data Governance

The Data Governance Manager is responsible for establishing, implementing, and maintaining data governance standards across the Salesforce ecosystem and our internal tools. This role ensures data quality, integrity, security, and compliance, enabling the business to maximize value from data while minimizing risk. The ideal candidate collaborates with cross-functional teams including IT, Sales, Marketing, Operations, and Compliance.

Responsibilities

Develop and maintain the Salesforce and Operator data governance framework, policies, and standards; Define data ownership, stewardship, and accountability across business units; Champion best practices for data quality, metadata management, data lifecycle, and data usage; Align Salesforce data strategy with enterprise data governance initiatives; Monitor and enforce data quality standards (accuracy, completeness, consistency, timeliness); Lead data cleansing initiatives, deduplication efforts, and data validation rules; Implement data quality dashboards, KPIs, and reporting mechanisms; Ensure Salesforce and Operator data practices adhere to regulatory and internal compliance requirements (GDPR, CCPA, SOX, HIPAA if applicable); Collaborate with Security and IT teams on data classification, access controls, and data retention policies; Support audits and risk assessments related to Salesforce data; Oversee master data definitions, picklist governance, naming conventions, and taxonomy standards; Maintain metadata documentation and change management processes; Partner with admins and architects to ensure structured, scalable data models; Work closely with Salesforce Admins, Developers, Architects, and Business Stakeholders; Facilitate data governance council meetings and drive alignment on data priorities; Educate teams on data governance principles, standards, and processes; Manage data stewardship programs and assign data stewards; Evaluate and implement tools for data quality, MDM, and data governance; Support Salesforce release cycles to ensure data impacts are understood and controlled

Requirements

3+ years of experience in data governance, data management, or Salesforce administration/architecture; Strong understanding of Salesforce CRM data structures, objects, and relationships; Experience with data quality tools, MDM, and governance methodologies; Excellent communication and stakeholder management skills; Strategic thinking and process ownership; Analytical problem-solving; Documentation and policy creation; Collaboration and change management; Data literacy and technical aptitude

Nice to have

Salesforce certifications (Admin, Advanced Admin, Data Architect, Application Architect); Experience working within enterprise data governance programs; Knowledge of compliance frameworks relevant to the organization; Background in Sales Operations, RevOps, or CRM management

Benefits

Medical, Dental, and Vision insurance; Office-only catered lunch every Thursday, a healthy snack bar, and great coffee; Flexible spending accounts and 401(k); Responsible PTO policy; Up to 12 fully covered therapy/coaching sessions per year; Monthly gym reimbursement policy; Restricted Stock Units (RSUs) with 3-year vesting; Free Coursera subscription and PXA courses; Parental leave policy (26 weeks fully paid for primary caregiver, 13 weeks fully paid for secondary caregiver); Technology stipend for home office and monthly internet allowance; 5% variable annual bonus contingent on Company performance