Delivery Coordinator at Sinclair Marina

At Sinclair Marina, we are dedicated to providing exceptional service and an unforgettable boat-buying experience. As Delivery Coordinator, you will play a vital role in ensuring smooth and professional boat deliveries, from preparing and staging boats to delivering them on-site and off-site. This is a great opportunity to learn valuable skills in customer service, marine operations, and hands-on boat handling. If you're passionate about boating, hands-on work, and customer satisfaction, this role is for you. Working closely with the Sales team, you’ll support day-to-day operations and ensure customers have the knowledge and confidence to enjoy their new boat. Your responsibilities will include everything from unloading boats and maintaining showroom-ready inventory to conducting product demonstrations, providing customer training, and performing minor installations. With a proactive mindset and a focus on customer service, you’ll help create memorable experiences that drive customer satisfaction. As a Delivery Coordinator, you’ll also have the opportunity to engage in boat sales when needed, utilizing your product knowledge to assist customers and support the sales process—further developing your communication and sales skills.

Responsibilities

Deliver sold boats to customers (on-site and off-site), conducting thorough customer training on boat features, motors, trailers, and accessories; Unload new boats, conduct check-in processes, and carefully inspect for warranty or shipping damage; Install minor components such as windshields, batteries, Bimini tops, seat cushions, fish finders, and other minor mechanical installations; Transfer boat inventory between store locations and ensure all displayed inventory is clean, organized, and ready for customer viewings; Assist the sales team by engaging with customers in the showroom and at events, demonstrating in-depth product knowledge and upselling aftermarket accessories; As opportunities arise, engage directly with customers to help close boat sales by using your product expertise to assist in the sales process; Answer phones, respond to emails, greet customers, and maintain a professional sales environment through daily housekeeping and organization; Use our CRM system to manage customer interactions, boat inventory, etc.; Stay up to date on our boat brands and industry trends through manufacturer-provided training materials, and confidently demonstrate boat features to customers; Assist with floorplan audits and monthly checks for both new and used boats; Represent the dealership at special events, boat shows, and off-site locations, helping to plan, set up, and execute event activities; Any additional duties assigned for success

Requirements

High school diploma or equivalent; Familiarity with boats, boating safety, and basic mechanics; Some exposure to towing or trailering boats, or a willingness to learn; Ability to perform physical tasks and minor installations; Strong customer service, communication, and presentation skills; Proficient in Microsoft Office and basic math/problem-solving; Team-oriented, adaptable, and able to multitask in a fast-paced environment; Valid driver's license with a clean MVR, background check, and drug screening

Nice to have

Experience operating tractors, forklifts, or other heavy equipment; Sales experience or a strong interest in sales; Familiarity with CRM systems and/or basic administrative tasks; Understanding of boat mechanics, electronics, and maintenance

Benefits

Commissions on boat deliveries and protective product applications; Medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), wellbeing program, product purchase discounts, and much more