Deputy Restaurant Manager

At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid-back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious.
Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.

Responsibilities

🔥 Deputy Restaurant Manager / DHOD – Gilpin Spice (Full‑Time); 🌶️About being a Deputy Restaurant Manager at Gilpin Spice; Set within the stunning grounds of Gilpin Hotel & Lake House, Gilpin Spice is a Michelin‑recommended, pan‑Asian restaurant inspired by the Spice Trail - bold flavours, vibrant dishes, and a buzzing open‑kitchen atmosphere.; Gilpin Spice is all about energy, personality, and beautifully orchestrated service. As Deputy Restaurant Manager, you’ll support the Restaurant Manager in leading a confident, guest‑focused team, ensuring every service feels seamless, warm, and full of character.; You’ll be hands-on throughout the day, guiding the flow of the restaurant, supporting the team, presenting dishes with flair, and helping create the lively, welcoming atmosphere that defines the Gilpin Spice experience.; 🍴 Your Role as Deputy Restaurant Manager; Leads with upbeat confidence, supporting the team throughout service and ensuring every interaction with guests feels warm, professional, and full of personality.; Guides the rhythm of the restaurant from reservations, table planning, service flow, guest movements, to daily operational needs, ensuring a smooth, energetic, and well‑orchestrated dining experience.; Presents dishes with charm and clarity, confidently upselling drinks, sides, and specials to enhance the guest journey.; Supports the Restaurant Manager with training, coaching, appraisals, and team development, helping build confidence, skill, and a positive, supportive culture.; Maintains immaculate standards across the restaurant from presentation, cleanliness, organisation, safety, to atmosphere - ensuring Gilpin Spice always feels vibrant and beautifully cared for.; Oversees banking processes, stock levels, wet‑stock ordering, consumables, and monthly stock‑takes, ensuring accuracy and smooth operations.; Works closely with Hotel Management, Front Office, Kitchen, and other HODs to resolve issues quickly, support guest needs, and maintain seamless communication across the estate.; Understands and confidently uses EPOS, reservation systems, and other technology systems that are used to support and train the team in their use.; Opens and closes the restaurant independently, ensuring security, safety, and a calm, professional end‑to‑day routine.; Brings an appreciation for wine and the confidence to guide guests through pairings that elevate the Spice Trail flavours.; Demonstrates strong bar leadership, ensuring cocktails, beverages, and bar service are delivered with consistency, creativity, and impeccable standards.; Radiates positivity and genuine warmth, helping create the lively, welcoming atmosphere that defines Gilpin Spice.; Upholds our promise of warmth, energy, and exceptional hospitality - ensuring every guest leaves Gilpin Spice feeling delighted, cared for, and eager to return.

Requirements

♨️What You Bring; Strong restaurant experience within a high‑end or luxury environment.; A confident, warm, and professional presence.; Excellent communication and teamwork skills.; A passion for guest experience and the theatre of service.; Flexibility to work evenings, weekends, and holidays.; Food hygiene qualification (essential).; Understanding of allergens and food safety standards.; Confidence acting as a First Aid Aider or Fire Warden when required.; A positive attitude, a tidy presentation, and pride in personal standards.