#DIGITAL CAMPUS - IAM IT Operation and Service Manager

We are looking for an IAM IT Operations and Service Manager to join the Identity and Access Management PSL (Product Service Line) in Albacete, Spain. IAM PSL is part of IM (Information Management), in the Infrastructures & Digital Platforms department. Identity and Access Management (IAM) products enable our internal and external users to be properly identified, authenticated & authorized to access Airbus Helicopters and Airbus Group Applications. The AH IAM PSL delivers and deploys the solution, products and services with an end-to-end accountability. We will manage the products lifecycle, both developing the products and operating them, in close relationships with Airbus Group. Our Access IT products sustain Authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), Encryption and digital certificates. And our Identity IT Products sustain User management (Provisionning/Deprovisionning, Privileged accounts, Recertification, …) and Directory services (Identity Directory, Metadata Synchronization, …). The IAM IT Products are mainly : PingIdentity products (PingFederate and PingID), F5 Big-IP and Microsoft PKI for Access. And Active Directory, Identity Management, OneLogin for Identity. Automation is running on Ansible; Cyber IAM is based on Oradad, PingCastle and Silvefort; Incident and Change management on Service NOW. The compliance dashboard uses Palantir Foundry. You will be welcome in a dynamic and empowered team, within an international context, where teamwork and solidarity are key values.

Responsibilities

Act as Access IT Operation specialist and backup of the Access Products Managers when required; Perform the ITIL based support processes that include incident, problem, change, configuration, and event management; Analyse error messages, diagnose system failures and take corrective action in order to ensure continuity of operations, escalating to other technical teams (L3) and vendors as needed; Perform the daily check (anticipation), perform the troubleshooting, and propose, follow and perform improvement on known processes; Covered all activities and operational tasks for all restricted perimeter; Act as the technical backup for the F5 and Access Product Managers; Perform or lead change executions on Access Products with external administrators; Perform and maintain scripting; develop and maintain the automated tasks; Monitor automated tasks, notify in case of issues and resolve automation incidents; Monitor system logs and alerts, investigating and responding to potential security incidents in a timely manner; Perform the daily request, perform the troubleshooting on Analytics Dashboard dedicated to the targeted Customer Center, and Mother Company; Communicates improvement, updates and obsolescence management of products to the Customer Centers local IT

Requirements

Master's degree level (or equivalent) in Information Technology, Cybersecurity, or a related field; 0 to 3 years of experience as an IT Operator or System&Network Administrator; Knowledge of the ITIL framework; Knowledge of modern authentication & authorization concepts and protocols (SAML, OIDC, OAuth2, RADIUS, MFA); Basic understanding of networking and application delivery (F5 BIG-IP concepts: VIPs, Pools, SNAT, SSL/TLS certificate management, and HTTP traffic analysis); Knowledge of scripting and automation languages (PowerShell, Python, Bash, or Ansible) and familiarity with Java syntax for OGNL expressions; Self-driven, motivated, constantly learning on the job and creative; Ability to act both autonomously and as a strong team player; Strong verbal and written communication skills; Team spirit and good relationship, as well as service spirit and accountability are key values for this job position; Problem-solving and troubleshooting skills, with the ability to analyze complex issues and provide effective solutions; Fluent English; Awareness of any potential compliance risks and a commitment to act with integrity

Nice to have

French; ServiceNow experience; Experience in Identity and Access Management in an industrial context

Benefits

Vacation days plus additional days-off along the year (approx. 35 days per year in total); Attractive salary; Hybrid model of working; Collective transport service subject to working calendar/home location; Life insurance, health insurance, employee stock options, retirement plan, or study grants; On-site facilities: free canteen, kindergarten, medical office; Possibility to collaborate in different social and corporate social responsibility initiatives; Excellent upskilling opportunities and great development prospects in a multicultural environment; Option to access special rates in products & benefits