Digital Marketing Manager

Emperor is a leading, full-service communications agency with nearly 30 years of independent heritage. While widely recognised for our reporting expertise, over half of our London work now spans brand, employee engagement, campaigns, digital, and moving-image content. Our clients are predominantly B2B, ranging from FTSE 100 companies to regional professional-services firms. As an employee-owned business, our people have a genuine voice in how we operate. We champion hybrid working, flexible hours, and a culture built on trust, fairness, and a healthy work-life balance. The Role Key Responsibilities Client relationship management Build and deepen relationships with a portfolio of digital clients, acting as their primary point of contact. Digital account ownership Lead full-service digital accounts, including social media, website activity, content delivery, and campaign optimisation. Strategic guidance Provide best-practice recommendations, insights, and proactive solutions that support client goals and elevate digital performance. Project oversight Ensure all digital projects are up to date and delivered to a high standard. Commercial growth Identify opportunities to expand services, maximise revenue, and support Account Directors in developing strategic client plans. Client retention Build long-term partnerships that drive satisfaction, loyalty, and advocacy. About You You bring experience managing digital-marketing client relationships with a proactive, solution-focused mindset. You’re organised, technically confident, and able to stay calm under pressure while ensuring seamless. Your strengths include: Strong communication and relationship-building skills Understanding and experience of growth and performance marketing Ability to manage multiple digital accounts simultaneously A commercial mindset with an eye for growth opportunities Confidence advising clients on digital best practice A collaborative approach that supports wider account teams If you are successfully shortlisted for the role, the recruitment team will be in touch via email, and the process will begin from there. We endeavour to contact you within 5 working days of your application, however, this may vary depending on the volume of applications we receive. Good Luck!

Responsibilities

Client relationship management: Build and deepen relationships with a portfolio of digital clients, acting as their primary point of contact; Digital account ownership: Lead full-service digital accounts, including social media, website activity, content delivery, and campaign optimisation; Strategic guidance: Provide best-practice recommendations, insights, and proactive solutions that support client goals and elevate digital performance; Project oversight: Ensure all digital projects are up to date and delivered to a high standard; Commercial growth: Identify opportunities to expand services, maximise revenue, and support Account Directors in developing strategic client plans; Client retention: Build long-term partnerships that drive satisfaction, loyalty, and advocacy

Requirements

Experience managing digital-marketing client relationships with a proactive, solution-focused mindset; Organised, technically confident, and able to stay calm under pressure; Strong communication and relationship-building skills; Understanding and experience of growth and performance marketing; Ability to manage multiple digital accounts simultaneously; A commercial mindset with an eye for growth opportunities; Confidence advising clients on digital best practice; A collaborative approach that supports wider account teams

Benefits

Hybrid working; Flexible hours; Employee-owned business; Culture built on trust, fairness, and a healthy work-life balance