Director, Client Strategy and Growth

Hello Heart is currently looking for a Director, Client Strategy and Growth to join our growing Customer Experience Team. Your role will specifically focus on client retention and growth, collaboratively developing the client strategy to nurture the relationships in your assigned book of business. This is a fully remote position reporting to the Senior Director, Client Strategy & Growth.

Responsibilities

Account Leadership: Collaboratively build the retention & expansion strategy for Hello Heart for your accounts along with customer success, consultant relationships, and partnerships teams; Relationship Management: Develop relationships with key client decision-makers and influencers to best position Hello Heart and their members for long-term success; Revenue Retention & Renewals: Responsible for overall revenue retention year over year to 95% or better; Revenue Growth: Drive revenue growth through strategic client expansions, contract negotiations, and upsell opportunities; Market Analysis: Conduct thorough market and competitive analysis to identify opportunities and trends; Industry Knowledge: Stay abreast of industry changes, regulatory updates, and emerging trends within the health plan landscape and bring market feedback to the Hello Heart team to improve product/market fit

Requirements

GenAI-fluent, specifically for building client facing materials, summarizing account details, and synthesizing research; Master of Business Administration (MBA) required; 3+ years of management / strategy consultant experience required, with 1+ year at the engagement manager, project leader, or manager level; 5+ years of experience in healthcare, digital health, population health, or equivalent industry; A demonstrated track record of account retention & expansion success; Strong relationship development and organization navigation skills including experience identifying and engaging key decision partners with success; Strong negotiation skills with a proven ability to overcome objections and achieve a win-win deal; Attention to detail in everything from relationship strategy to tailoring the pitch through to contract negotiations; Ability to travel (approximately 30~50%)

Nice to have

Experience in growth-stage / start-up companies strongly preferred