Director, Field Engineering (AI/ML)

This person will lead a highly skilled team of engineers who work directly with our most strategic customers to deploy, configure and integrate our technology into complex environments. Sitting at the intersection of engineering, product and customer success, you’ll play a critical role in bridging the gap between what we build and how it’s delivered. You’ll shape deployment strategy, drive technical excellence, and ensure we consistently deliver high-impact solutions that meet real-world customer needs. This is a hands-on leadership role for someone who thrives in dynamic, customer-facing environments and is passionate about scaling both people and processes.

Responsibilities

Lead and manage the Forward Deployed Engineering (FDE) team, ensuring effective collaboration between engineering and client-facing functions; Oversee project scoping, deployment, and customization of core technology at customer sites or in virtual deployments; Act as a technical advisor to both clients and internal stakeholders, ensuring solutions meet client requirements and align with product capabilities; Collaborate cross-functionally with Product, Engineering, Sales, and Customer Success to deliver successful outcomes; Hire, mentor, and grow a high-performing FDE team, fostering a culture of innovation, accountability, and technical excellence; Define and track KPIs for deployed projects, ensuring timely delivery and client satisfaction; Drive continuous improvement in deployment processes, tools, and methodologies; Manage relationships with key clients during the deployment phase, serving as an escalation point for technical challenges

Requirements

10+ years of experience in software engineering, technical consulting or deployment roles, with at least 5 years in a leadership capacity; Proven experience leading engineering or deployment teams in client-facing environments; Strong technical background in areas like applied AI engineering, cloud infrastructure, APIs, data platforms, etc.; Excellent project management and cross-functional collaboration skills; Strong problem-solving, communication and stakeholder management abilities

Benefits

Competitive salary; Comprehensive health, dental, and vision benefits package; 401(k) match; Equity options; $200/month Health & Wellness stipend; Continuing Education support; $500/year Function Health subscription; Free parking for in-office employees; Flexible Time Off (FTO); Parental leave for eligible employees; Supplemental life insurance