Director of North America Operations

Reach Logistics, a Pattern company, is a global eCommerce logistics and strategy company that partners with some of the largest brands in the world to distribute their products on Amazon, Walmart, eBay, and more. We need a North America Operations Director to architect the future of our physical fulfillment network, scaling operations across multiple sites to fuel our hyper-growth. This is a full-time role with the option of working at one of our warehouses in Lehi, UT, Las Vegas, NV, Hebron, KY or Bethlehem, PA (future sites considered as well).

Responsibilities

Constant review of performance and key operational metrics such as backlogs, throughput, bin health, attendance, and attrition to immediately address potential issues and maintain building health; Lead high-level labor planning, managing tens of thousands of labor hours across multiple North American facilities; Develop and mentor a team of General Managers and site leaders; Partner cross-functionally with HR, IT, RME, and Finance to resolve complex people, inventory, or quality escalations; Serve as the primary escalation point for all operations-related challenges; Drive scalability and operational excellence by proactively identifying process gaps and coaching leaders to take decisive action

Requirements

8+ years of operational leadership experience; experience managing complex P&L responsibilities; overseeing large-scale labor planning (managing thousands of labor hours); driving bottom-line impact on fixed and variable costs; proven track record in launching new facilities; hiring and developing salaried leadership teams; scaling operations while maintaining rigorous quality standards; exceptional operational fortitude; proactive in monitoring performance metrics to anticipate and solve problems before they escalate; strong technical aptitude with an understanding of systems and data; demonstrated foresight to plan for future growth and roadblocks; maintain high standards and take decisive action without requiring explicit direction

Nice to have

Multi-site management experience; experience scaling operations for high-growth organizations; familiarity with SQL or utilizing AI agents to drive operational efficiencies

Benefits

Expansive career advancement paths as new buildings launch and new markets are entered; Mentorship from Operations VPs with regular performance discussions; Exposure to high-level strategic planning