Dutch Speaking Luxury Concierge Agent

Take your customer care career to the next level by joining a premium concierge service team in Lisbon. As a Dutch-speaking VIP Concierge, you’ll be the go-to expert for delivering tailored lifestyle services, travel arrangements, and unique experiences to high-end clients. If you’re service-oriented, resourceful, and ready to offer top-tier assistance, we’d love to hear from you.

About the Company

You’ll be joining a global leader in premium concierge and lifestyle management services, trusted by luxury brands, financial institutions, and exclusive membership programs worldwide. The company specializes in providing exceptional, personalized support to high-value clients, from securing last-minute event tickets to arranging once-in-a-lifetime travel experiences, all delivered with discretion, creativity, and the highest level of service.

Responsibilities

Managing requests from premium clients via phone, email, and WhatsApp in Dutch/Flemish and English.; Coordinating exclusive reservations, event tickets, and travel bookings tailored to client preferences.; Providing expert advice on luxury dining, cultural events, and bespoke activities.; Handling urgent and complex requests with efficiency, creativity, and discretion.; Ensuring an exceptional, personalized experience from first contact to final delivery.

Requirements

Native-level Dutch/Flemish speaker with strong English skills (B2 or above).; Experience in customer service, hospitality, travel, or luxury services is a plus.; Strong communicator with a proactive, solution-oriented mindset.; Adaptable, detail-oriented, and confident in meeting high expectations.; Comfortable using ticketing systems (Salesforce experience is an advantage).

Benefits

Permanent contract with a 3-month probation period.; 40-hour workweek with rotating shifts between 7:00 AM and 9:00 PM, Monday to Saturday.; Gross annual salary: €21,500 paid over 14 months (€1,535.71/month).; Attractive quarterly performance bonus (up to €2,792/year).; Hybrid work model after 3 months.; Meal voucher card (€8/day net).; €30 monthly transport allowance.; Full health insurance coverage (including dental and optical) after 6 months.; Office located in central Lisbon.; Access to exclusive travel and hospitality perks.