Duty Manager

As a Duty Manager you’ll be responsible for managing the day-to-day operations of the centre and ensuring the effective delivery of a first-class customer experience to all those who visit our centre.

Responsibilities

Use the Horizon HELLO in all customer interactions; Provide effective leadership and management of the Operations Teams, keeping your team engaged, motivated and informed and operating in line with our values; Ensure a first-class customer experience is delivered to all visitors; Be proactive in ensuring the safety and cleanliness and set up of the facilities and equipment; identifying and responding to situations as they arise and escalating issues as required; Carry out the induction and training of new starters and the development of existing team members; Conduct a programme of performance management including managing 121.s absence, conduct, performance and continuous development; With direction from the General Manager implement opportunities for improvement; Perform other duties as assigned by the General Manager

Requirements

2+ years’ experience as a manager or team leader; National Pool Lifeguard Qualification (or willing to undertake); Good interpersonal, time management and organisational skills; Good teamworking skills and the ability to lead and motivate a team; Business acumen, creative thinking and problem-solving; Energy and resilience; Adaptability and multi-tasking skills; Computer literacy (Microsoft Office); Customer-focused, approachable and outgoing; Ability to relate to the requirements of customers from all age groups and sectors of society

Nice to have

Leisure environment experience (preferred); First Aid at Work; Pool Plant Operator; RLSS Trainer Assessor