Dynamics 365 Lead Consultant

A growing managed services business is looking for a Dynamics 365 Lead Consultant to take ownership of its internal CRM platform. This is a business scaling quickly, with technology at the heart of its operations, and they’re seeking someone who can ensure their Dynamics 365 environment evolves in line with organisational needs. You’ll join a collaborative team where innovation and continuous improvement are encouraged.

Responsibilities

Take full ownership of the internal Dynamics 365 system, managing roadmap planning, configuration, and updates; Act as the subject matter expert, championing CRM best practice across the business; Partner with stakeholders to gather requirements and translate them into actionable solutions; Manage and prioritise a change backlog in line with business goals; Oversee upgrades, testing, and release cycles in collaboration with IT and external providers; Support adoption and training, ensuring teams use the system effectively; Drive innovation by introducing new features, tools, and integrations that deliver measurable value

Requirements

Proven background working with Dynamics 365 CRM (Lead Consultant, Product Owner, Business Analyst, or similar); Experience leading system enhancements, upgrades, or implementations; Strong stakeholder management and influencing skills; A balance of technical knowledge and commercial awareness; Ability to translate business needs into technical solutions

Nice to have

Familiarity with Power Platform (Power Apps, Power Automate, Power BI); Dataverse; system integrations

Benefits

Hybrid working model (2 days per week in the York office); Clear career development and progression opportunities; Supportive and collaborative environment that encourages innovation; Streamlined two-stage interview process