Engagement Associate, San Francisco

The way legal work gets done is changing, and Engagement is at the center of that transformation. We're looking for an Engagement Associate to join our growing team and support the world's top law firms and corporations as they fundamentally change the way they work with Legora. You'll support the post-sale customer experience, contributing to onboarding, adoption and long-term value realization across Legora's strategic and enterprise accounts.

Responsibilities

Contribute to each client's adoption playbook: supporting the tailored change-management approach, stakeholder map and target outcomes; Help execute against that playbook, owning discrete workstreams from initial rollout to firm-wide scaled adoption; Build product fluency and a feel for client goals and legal workflows, surfacing opportunities to the leads you support; Support a structured operating cadence: preparing success plans and training resources, running enablement sessions, and helping with stakeholder check-ins and value reviews; Coordinate with cross-functional teams to accelerate client success (GTM, Product, Legal Engineering, Engineering, Marketing, Support); Support the team on key commercial moments to help ensure seamless handoffs, continuity, and a great customer experience; Channel customer feedback to Product, Engineering, and Marketing to help inform roadmap, positioning, and enablement; Track account health and usage in our tools, surfacing early signals of risk or opportunity; Learn the craft fast — observing how senior Engagement Managers operate, seeking feedback, and applying it as you grow toward owning accounts of your own

Requirements

A foundation in management consulting, client advisory, a customer-facing role in B2B SaaS, or the legal field, ideally with exposure to large, complex organizations; Experience supporting client-level projects and helping drive them toward measurable outcomes; 1 - 3 years in management consulting, customer success, account management, or a related field, ideally with exposure to high-growth B2B SaaS or Legal Tech; Exposure to supporting adoption, retention, and satisfaction with enterprise clients and senior stakeholders; Experience working with legal, compliance, or other regulated and complex industries or the ability to learn a complex domain exceptionally fast; Strong organizational and project management instincts, juggling multiple workstreams without dropping detail; Clear, confident communication skills — written, verbal, and interpersonal, comfortable running client calls and supporting senior and hands-on stakeholders alike; High EQ: knowing when to listen, when to ask and when to act; A love of fast-paced, early-stage environments where you are eager to learn the playbook and contribute to building it; Comfort with metrics and driven by data, customer health, and outcomes over process; An appetite for AI — eager to automate your own work and pick up the tools the team uses to create leverage; Curiosity and a growth mindset — learning complex products and industries fast and wanting to grow toward owning accounts of your own

Nice to have

Exposure to large, complex organizations; Exposure to high-growth B2B SaaS or Legal Tech

Benefits

Global collaboration with teams and clients across Stockholm, New York, London, and Sydney; Competitive package: comprehensive salary, benefits, and tools for success; Meaningful work; In-person environment at Union Square office with company-provided lunch daily; Medical, Dental & Vision; Multiple medical plan options via Aetna and Kaiser Permanente; HSA or Healthcare FSA; Dental plans via MetLife; Vision plans via Vision Care; Generous parental leave; Free access to Maven Clinic; Dependent Care FSA; Free One Medical membership for employees and dependents; Pre-tax commuter benefits; Life Insurance + STD/LTD; 401(K) with generous company match; Unlimited PTO; Robust voluntary benefits including identity protection, legal coverage via MetLife, pet savings programs, and more