Engineering Manager - Ecommerce

Lead and grow Phorest's Ecommerce team to build reliable online booking and retail tools for beauty brands - coach, set strategy, and deliver impactful, scalable software. About Phorest: Phorest is a growing tech company on a mission to help beauty businesses thrive. Our software empowers premium salons, spas, and aesthetic clinics around the globe with a suite of tools designed to enhance client experiences, streamline operations, and drive business growth. With a presence in the heart of the beauty industry, we are committed to fostering innovation, excellence, and community. At Phorest, we don’t just build software – we build success stories. The Opportunity: We are looking for a new Engineering Manager to join our Ecommerce team within the Consumer Group. You will join a team who are responsible for building and maintaining Online Booking Platform as well as other consumer products such as online gift vouchers, branded applications and the online store where clients can sell their retail products conveniently. These products are built using technologies including React Native, Ruby & Java.

Responsibilities

Be responsible for leading the Ecommerce team within the Consumer domain of our product, including their overall health, productivity and impact; Work with Engineering Managers, Product Leads and other key stakeholders to understand and shape the overarching consumer strategy; Work with your team to ensure an appropriate balance of new capabilities and technical maintenance is being carried out within each development cycle so that the technical health of the platform is conserved as the platform evolves; Help identify bottlenecks within the team, improve working processes, and ensure software delivery best practices are being used to our advantage; Track the progress outwards to the wider teams, ensuring new capabilities are released on time and to the required quality standards; Champion the observability strategy within your team ensuring relevant service level objectives(SLOs) are set to measure and improve the e-commerce system’s reliability. Your team will have the correct monitoring tooling in place and proactively identify and address issues; Drive a culture of quality within the team by establishing rigorous processes and methodologies. This will include maintaining high code quality standards, defining and implementing automated testing strategies and ensuring comprehensive test coverage for both new features and existing functionality; There is going to be hands-on work here, as a leader of this team you are going to need to understand how things work, there will be times when you will need to contribute to the team's work, review code and support them in designing and building complex distributed systems. You’ll help guide your team to design technical solutions that are appropriate in terms of scale, resilience and reliability; Have direct people management responsibilities for a scrum team. This will require you to: Have regular 1 to 1s with each person to ensure they are happy and engaged in their work, as well as to coach them through any problems they are wrestling with; Provide regular feedback and periodic performance reviews; Understand each person’s long-term aspirations, helping them to set goals and carve out opportunities for growth in their career that are aligned with those goals; Attend regular Product and Engineering management meetings, where you will have the opportunity to influence decisions that affect the entire engineering group; Report to the Head of Engineering of the Consumer group providing regular updates on progress and strategy while sharing any challenges the team may be facing where support is required; Help build our engineering brand by both talking about and sharing blog posts on the amazing work we do

Requirements

3+ years demonstrated impact in a similar leadership role, with hands-on experience managing people; Bachelor's Degree in Computer Science or a similar related field; Strong proficiency and at least 5 years of professional experience with object-oriented software design, primarily Java; The ability to collaboratively lead the evolution of your team’s strategy, setting unambiguous roadmaps and goals for the team and then delivering on them in a healthy, predictable and sustainable way; You should be comfortable coaching team members. You will communicate expectations clearly and deliver individual feedback frequently; You have a proven history of building close working relationships with your product counterparts and external stakeholders, with the ability to inspire and motivate, improve quality and productivity, while maintaining technical innovation and excellence; Strategic thinker, with an ability to express and convey thoughts in meaningful ways in a fast-paced and evolving environment, with a high degree of autonomy; Previous hands-on development experience with complex distributed systems; Experience working with and managing Agile teams, as well as driving improvement across the whole development process; Experience developing and supporting engineers in their personal growth and career progression. You foster an environment where communication, teamwork, and collaboration are rewarded; You’ll focus on quality, while increasing efficiency, delivering value and reducing waste

Benefits

Private healthcare; 2 Wellness Days; Employee assistance program; Free online GP service; Competitive Compensation; Employee Share Purchase Scheme; Pension; Life Assurance; Income Protection; Bike to work scheme; Tax saver transport tickets; 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause; Enhanced Maternity and Paternity Benefits; Great learning environment and extensive development opportunities; Development programs and access to online resources including LinkedIn learning; 3 moving days; Flexi-time and working from home possible; Open to remote work