Engineering Manager / Senior Engineering Manager, Infrastructure Team

Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. In this role, you will own the platform capabilities that power personalization across our clients’ websites and mobile apps, enabling fast experimentation and multi-variant testing at scale. You will lead the team responsible for our core infrastructure stack - Google Cloud Platform (GCP), databases, observability platform, and Kubernetes. This is a full-time role based in one of our Central European offices (Bratislava, Brno, Prague) or remote.

Responsibilities

Lead and grow a high-performing Infrastructure Engineering team (hiring, mentoring, performance, career development); Organize team activities and delivery rhythm - lead standups, sprint planning, backlog refinement, retrospectives, and other rituals that keep the team aligned, unblock work early, and continuously improve how we operate; Own infrastructure strategy and execution across GCP services and cloud architecture, Kubernetes platform operations and evolution, database reliability/performance/lifecycle management, and observability platform (metrics, logs, traces, alerting, dashboards); Act as a foundation team leader for application teams by providing cloud architecture expertise and consultation, shared infrastructure standards and best practices, reusable platform tooling and self-service capabilities; Drive reliability and operational excellence through SLOs/SLIs, incident management, postmortems, and automation; Establish strong partnership with product and application engineering teams to improve developer experience and delivery speed; Collaborate with Security and Compliance teams to enforce best practices for access control, data protection, and auditability; Own infrastructure financial governance, including cost monitoring and visibility across cloud resources, and cost optimization initiatives with accountability; Define and maintain cloud architecture standards, IAM model, and network/security guardrails; Improve scalability, resilience, and cost efficiency of GCP-based services; Implement cloud cost monitoring practices (tagging, allocation, dashboards, anomaly detection); Own Kubernetes cluster strategy, upgrades, policy enforcement, and platform reliability; Standardize deployment patterns and improve CI/CD integration for application teams; Ensure availability, performance, backup/restore, and disaster recovery for production databases; Guide database capacity planning, migration strategies, and operational best practices; Build and maintain a unified observability stack for logs, metrics, traces, and alerting; Ensure teams can detect, troubleshoot, and resolve incidents quickly with actionable telemetry; Provide expert guidance and platform tooling that enables application teams to operate effectively on cloud infrastructure; Promote infrastructure best practices through documentation, training, and hands-on support

Requirements

5+ years in software/platform/infrastructure engineering, with 2+ years in people leadership; Proven experience managing infrastructure teams in cloud-native environments; Strong hands-on understanding of GCP services (compute, networking, IAM, storage, monitoring); Strong hands-on understanding of Kubernetes in production; Strong hands-on understanding of database operations (SQL/NoSQL, replication, backup/DR, tuning); Strong hands-on understanding of observability tooling and SRE practices; Experience building foundation/platform capabilities for multiple engineering teams; Experience with cloud cost monitoring, budget ownership, and cost optimization at scale; Strong communication and stakeholder management skills across technical and non-technical audiences; Ability to set strategy while remaining pragmatic and execution-focused

Nice to have

Experience with Infrastructure as Code (Terraform) and policy-as-code; Experience with service mesh, platform APIs, or internal developer platforms; Familiarity with SOC2/ISO27001/GDPR-related infrastructure controls; Experience supporting multi-region or global-scale systems

Benefits

A great deal of freedom and trust; Flexible working hours; Virtual-first with several Bloomreach Hubs; Company events; 5 paid days off to volunteer; People Development Program; Communication coach; Leader Development Program; $1,500 professional education budget annually; Employee Assistance Program with counselors; Calm subscription; DisConnect days - one additional day off each quarter; Sports, yoga, meditation opportunities; Extended parental leave up to 26 calendar weeks for Primary Caregivers; Restricted Stock Units or Stock Options; Company performance bonus; Employee referral bonus up to $3,000; Bloomversaries