ENM Senior Troubleshooter

This is a job posting for Network Management Engineering within Solution Area Network Management, where we develop and maintain competitive offerings that support our Networks. Network Management Engineering is responsible for products for Network Management, Resource Orchestration and Automation domains. We are looking for a Senior Troubleshooter in the Fault Management (FM) and New Node Introduction (NNI) areas within ENM who can successfully drive the project to deliver its objectives and meet Customer expectations.

Responsibilities

Lead the investigation and resolution of complex ENM production and customer issues across multiple domains and components; Perform end-to-end root cause analysis of software, deployment, integration, and performance problems; Act as the technical focal point during critical incidents, coordinating developers, architects, support teams, and system experts; Drive task forces for high-priority customer escalations and business-critical product issues; Analyze logs, traces, dump files, Kubernetes/JBoss/Linux diagnostics, and monitoring data to identify fault causes; Work closely with development teams to ensure timely delivery of fixes, patches, and workarounds; Identify recurring issues and drive permanent corrective actions to improve product quality and stability; Collaborate with Release Verification, Integration, and Customer Support organizations to resolve cross-functional problems; Contribute to technical risk assessments and proactively identify potential stability or scalability concerns; Mentor engineers in systematic problem-solving and advanced troubleshooting techniques; Drive automation and AI-assisted diagnostics to reduce issue resolution time

Requirements

BSc/MSc in science area; Ability to quickly understand complex end-to-end systems and dependencies; Excellent analytical and problem-solving capabilities; Deep understanding of Linux, Kubernetes, distributed systems, and cloud-native architectures; Strong communication skills and ability to coordinate across multiple teams without direct authority; Customer-oriented mindset with a strong sense of ownership and urgency; Good command of English, both in oral and written form

Nice to have

Experience with telecom/network management systems (ENM is a strong advantage); Experience working with Java-based applications and services