Enterprise Implementation Engineer

We're looking for an Implementation Engineer to help our customers take a privacy-first approach to healthcare marketing while improving performance, measurement, and growth.

Responsibilities

Manage a portfolio of 20–30 clients representing $2–4MM in ARR, owning the technical execution of their implementations and driving onboarding, adoption, and growth; Efficiently implement the Freshpaint solution in partnership with customers, owning time to first value from the beginning to the end of onboarding; Ensure all product features available to the customer are onboarded, and work with Account Management to accelerate adoption; Maintain high NPS scores for both implementation and account satisfaction; Help customers navigate the data privacy landscape and Freshpaint's relevant offerings; Ensure all communication and activities with assigned customers are consistently documented in systems of record; Validate implementation behavior against agreed requirements and expected data flows; Maintain accurate documentation, use metrics or evidence to assess progress, and reliably close loops with customers and internal partners; Have complete context on the product and become an expert in healthcare data privacy; Educate customers on the value and business outcomes of the healthcare data privacy platform; Communicate technical concepts clearly to marketers, product managers, data scientists, engineers, and executives; Serve as trusted technical advisor for key customer champions and executives including C-levels; Cultivate relationships with key customer roles from functional owners to senior management; Serve as the customer's advocate to other Freshpaint teams; Serve as the voice of the customer internally, providing feedback to product, creating case studies, and facilitating referrals; Proactively identify where Freshpaint capabilities can deliver incremental business value; Work with Account Management to drive expansion opportunities; Help inform customer lifecycle processes, manage special projects, and create content, playbooks, and processes; Occasional travel to in-person events and customer sites

Requirements

At least 3-4 years of experience in a Customer Success Engineering, Solutions Consulting, Solutions Architecture, or a similar client-facing role; Previous experience and expertise developing, implementing, or managing digital solutions; Clear understanding of web technologies, analytics, and front-end development; Experience implementing, onboarding, supporting, and troubleshooting platform configurations; Working proficiency with tag management platforms like Google Tag Manager; Working proficiency with HTML, CSS, and JavaScript; Proficient in aligning technical concepts and features with required capabilities, effectively presenting to diverse stakeholders and engaging with senior executives on technical and business topics; Strong operational discipline with an analytical, process-oriented mindset, employing data-based decision-making and resourceful problem-solving skills; Exceptional oral and written communication skills, with the ability to work cross-functionally; Facilitate kickoff calls and implementation scoping discussions with multiple stakeholders, including customer agency partner(s); Demonstrated ability to excel in a collaborative, geographically distributed team environment while also working independently with minimal supervision; Deep commitment to customer success and service mentality, with diplomacy, tact, and poise under pressure; Ability to drive adoption and sell new product offerings and services

Nice to have

Experience working with customer data and/or marketing technology products; Experience with HTML, CSS, JavaScript, SQL; Experience working with integrating data using front-end and server-side APIs; Experience in analytics tools or warehouses (Looker, Tableau, Snowflake, Redshift, etc.); Experience working with demand-side platforms like The Trade Desk, StackAdapt, or similar; Domain expertise in Healthcare Marketing, Data Privacy, or Enterprise Healthcare (B2B and/or B2C); Experience working with customers in the Healthcare industry; Deep knowledge of customer data, product analytics, and common vendors in the space

Benefits

Competitive pay + generous equity; Half-day Fridays, every Friday; 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave); Flexible PTO with a required 2-week minimum; Top-tier health, dental & vision (100% covered for employee, 80% for dependents); Intentional & engaging company offsites