Enterprise Technology Intern

As a Summer Enterprise Technology Intern at Buildertrend, you'll help keep every employee's laptop running, every system connected and every new hire ready on day one. This isn't a shadow-and-observe internship. You'll own real tickets and projects from your first week, with senior IT, Systems and Security teammates guiding you. By the end, you'll run a queue with confidence. The internship will be during the summer of 2027.

Responsibilities

Provide first- and second-tier support, troubleshooting hardware, software, network and account access issues; Set up new-hire equipment, image laptops and process offboarding equipment returns; Manage the ticket queue, track assets and handle basic account administration in Active Directory and SSO; Write help articles, setup guides and process runbooks that make the team more self-sufficient; Partner on small projects, such as software rollouts and conference room AV upgrades; Learn endpoint management, ticketing tools such as Jira and basic networking; Embrace using AI as a tool to enhance your work, while remaining open to learning, applying critical thinking, and owning the quality of your final work

Requirements

Must be in Omaha for the summer; Currently pursuing a degree in information technology, computer science, management information systems or a related field (sophomore standing or above preferred); Methodical troubleshooter who asks questions instead of panicking when something breaks; Clear communicator who can explain a fix in plain English to nontechnical coworkers; Genuine interest in how internal IT differs from customer-facing tech; Reliable, organized and comfortable owning a ticket queue

Benefits

Office environment with all the perks of a high-energy tech company; Free daily lunches at the office; Onsite fitness center; No weekend hours (Monday-Friday, 8 a.m. to 5 p.m.); Monthly events to connect other interns and Buildertrend employees