ERP Service Delivery Leader

As the ERP Service & Release Delivery Leader, you are responsible for managing and delivering through the selected service providers for all SAP solutions within the organization. You will design service governance and define technical process steps to ensure seamless system changes and high-quality service delivery.

Responsibilities

Manage and control the SAP Application Management Service Partner to ensure performance and reliability; Define and steer the deployment of IT projects, including comprehensive release planning; Increase productivity through service optimization and ensure regular SAP system patching by the service provider; Take ownership of the deployment process for SAP IT demands using tools such as ServiceNow and SAP Solution Manager; Ensure all service management activities meet legal and regulatory requirements; Act as the central SAP interface for process owners and collaborate with various SAP teams and specialist departments; Execute quality assurance measures (OLAs), manage documentation, and oversee risk and change management processes; Manage and select the service provider for all SAP solutions in Airbus Aerostructures; Design service governance involving ServiceNow and define process steps in ChaRM of SAP Solution Manager for system changes; Ensure communication in the internal organization; Coordinate project collaboration with various SAP teams and specialist departments; Handle documentation, risk management, and change management; Execute quality assurance measures/OLAs and continuous improvement of service

Requirements

Diploma or Master’s degree in Computer Science, Business Informatics, Engineering, or an equivalent qualification; Several years of service delivery and release management through various methodologies like SAFe / ITIL/ SIAM / LeanIT experience specifically within the SAP projects environment; Profound knowledge of SAP Solution Manager (including ChaRM), ARIS ServiceNow and JIRA; Awareness of any potential compliance risks and commitment to act with integrity

Benefits

Attractive financial package: competitive salary and multiple bonuses (performance, attendance, holidays); Private medical plan with Regina Maria and access to wellness at Belaqva; Hybrid work policy and provided transportation in Brașov area; Mentorship from expert leaders and access to books through Bookster subscription