ERP - Vietnamese Bilingual

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Maintains customer records by updating account information.

Vietnamese and English Speaking, Customer Service Level 1 (native or near native quality business English)

Responsibilities

Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller; Upsell & Cross selling skills in the hospitality business; Exemplary sales skills and customer-oriented approach; Ability to present, persuade and communicate effectively; Excellent knowledge of traveling software

Requirements

Candidates with personal travel experience will be an advantage.; Minimum 1 year of customer service experience is a must.