Executive IT Support

As an Executive IT Support Technician, you will be the dedicated technical resource for Archer’s leadership team. You will provide rapid-response, "white-glove" IT support, ensuring that our Executives have seamless access to the technology they need to lead the company. This role requires a unique mix of high-level technical troubleshooting, extreme discretion, and a service-first mindset.

Responsibilities

Executive Concierge Support: Act as the primary point of contact for all Executive technical needs, providing immediate onsite and remote troubleshooting for laptops, mobile devices, and home office setups.; A/V & Meeting Support: Ensure all Executive-led meetings and board presentations run flawlessly by managing and proactive testing of A/V systems and conference room technology.; Device Management: Execute the deployment, imaging, and maintenance of all Executive hardware, ensuring devices are always up-to-date, secure, and performing optimally.; User Lifecycle: Manage the seamless onboarding and off boarding of Executive staff, including identity management, hardware provisioning, and personalized 1-on-1 training.; Compliance & Privacy: Strictly follow SOX, ISO, and internal privacy protocols, handling sensitive executive data with the highest level of confidentiality.; Infrastructure Assistance: Assist the broader IT team with physical hardware installations (servers, racks, etc.) while prioritizing Executive-facing environments.

Requirements

3+ years of IT support experience, with at least 1 year specifically supporting Executives or high-profile users.; Ability to work 5 days onsite at our HQ; must be flexible to provide support aligned with Executive schedules and occasional travel.; Occasional domestic and international travel required.; Proficiency in Mac/PC environments, mobile device management (MDM), and enterprise A/V solutions (e.g., Zoom Rooms, Slack, etc.).; Exceptional interpersonal skills and the ability to remain calm and professional under pressure.; A proven track record of handling confidential information with integrity.; Ability to move and lift IT equipment (up to 50 lbs) as needed.